Collection of personal information
This Privacy Policy applies to personal information collected by Element Building Projects Pty Ltd (Element).
Element respects our obligation to protect the privacy of the personal information of individuals with whom we deal, in accordance with the Australian Privacy Principles (‘APPs’) of the Privacy Act 1988 (Cth) (Privacy Act).
Element only collects personal information as defined at law (information/opinion about an individual who can reasonably be identified from that information/opinion) that is reasonably necessary for conducting our business, functions and/or activities, to provide products and services that may be of interest, to improve our products or services, or is required or permitted by law.
Generally we will tell the individual why we are collecting the information, prior to or when we collect it.
If all or some of an individual’s personal information is not collected, Element may not be able to provide all the benefits, services or products to the individual.
Element collects personal information from a variety of sources – for example when:
- People post comments and information via our social media sites including but not limited to – Facebook, Instagram, LinkedIn, Pinterest, and YouTube;
- People sign-up as registered customers, subscribe to our mailing lists, request we contact them, purchase products or provide feedback via our website www.elementbuildingprojects.com;
- A person contacts us (including via the email, form and telephone details listed on our website) asking for information or advice;
- We liaise with sub-contractors, consultants, stakeholders, council, and/or organisations in the course of providing our service;
- We conduct events, consultations, tours of our display home/s or sites, including recording who we have had contact with and security recording at our display home/s;
- We manage our corporate, marketing, finance and human reosurce functions, including when people apply for or enquire about employment opportunities with us; and
- We otherwise engage with people in the course of pursuing our objects and managing our corporate functions.
- We use software on our website and servers called cookies and session tokens, which store information and enables our website to recognise individuals’ web browsers and remember certain information to assist individuals’ future use of our website. Your IP address may also be stored as an additional security measure and may be used to identify you.
- Element may collect personal information from a third party or from a publicly available source, but only if it is unreasonable or impracticable to collect that personal information from the individual.
We do not collect sensitive information (e.g. information about an individual’s race, ethnic origins, political opinions or association, trade or professional associations and memberships, union membership, criminal record or health information) unless;
- The individual has consented to the collection of the information and the information is reasonably necessary for one or more of Element’s functions or activities; or
- The collection is required or permitted by law.
If we receive personal information about you that we have not requested, and we determine that we could not have lawfully collected that information under the APPs had we asked for it, we will destroy or de-identify the information if it is lawful and reasonable to do so.
Disclosure of personal information
Element may disclose personal information to third parties:
- engaged by us to provide products or services, or to undertake functions or activities, on our behalf. For example, performing work on projects, building and development approvals, architectural deisgn, processing payment information, managing databases, marketing, research and advertising;
- that are Element subcontractors, consultants, or associates;
- that are our external advisers, e.g. where disclosure is reasonably required to obtain advice, prepare legal proceedings or investigate suspected unlawful activity or serious misconduct; and
- as required or permitted by law.
Element will only use or disclose an individual’s sensitive information for the purpose for which it was initially collected (the ‘primary purpose’) or for another purpose only with your consent or if required or permitted by law.
Element may use and disclose individuals’ personal information (other than sensitive information) to provide individuals with information about our products and services that we consider may be of interest to the individual. An individual may contact us (see ‘how to contact us’) if they wish to opt out of receiving further marketing offers, via email or otherwise. Direct marketing offers will contain an opportunity to opt out from receiving further communications of this nature.
Other
Element will take reasonable steps to ensure the information we collect, use and distribute is accurate, complete and up-to-date.
However, Element relies on individuals to advise us of any changes or corrections to the information we hold about the individial. An individual is able to contact us and ask for the correction of personal information we hold if the individual believes the information we hold is inaccurate or incomplete.
We take reasonable steps to keep personal information protected from loss and misuse and unauthorised access, modification and disclosure. We use a variety of physical and electronic security measures including restricting physical access to our offices, firewalls, appropriate encryption and secure databases.
When personal information that we collect is no longer required, or determined not of use, we will take reasonable steps to destroy or permanently de-identify the personal information.
An individual may contact us to access the personal information that we hold about the individual. We will respond to such a request within a reasonable period after the request is made. There are occasions where this access may be denied under the exemptions contained in the Privacy Act. If we deny access in some circumstances, we will advise the individual about the reasons.
No fee applies for requesting access to information we hold about individuals. However, we reserve the right to charge a reasonable fee where we do provide access.
An individual may contact us to correct the personal information that we hold. We will deal with your request within a reasonable period after the request is made. We will take all reasonable steps to correct that information and ensure that, having regard to the purpose for which it is held, the information is accurate, up-to-date, complete, relevant and not misleading.
This policy is available upon request. It will be reviewed from time to time and any amendments will be included in the updated policy.
We reserve the right to revise this Privacy Policy or any part of it from time to time. Please review this Policy periodically for changes. Any revised policy will be placed on our website.
An individual’s continued use of our website, products or services, requesting our assistance, direct contact in any form, or the provision of further personal information to us after this Privacy Policy has been revised, constitutes the individual’s acceptance of the revised Privacy Policy.
An individual may contact us to complain about a breach of this Privacy Policy or the APPs. Element will handle any complaints promptly in a professional manner by referring the matter internally. Element will endeavour to remedy any breaches of this Privacy Policy or the APPs and put procedures in place to ensure any such breaches are not repeated. If the complainant is not satisfied with the way Element has handled a complaint, a further complaint to the Office of the Australian Privacy Commissioner is able to be made.
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